What areas do you cover? ▼ We provide IT support and repair services in the London & Essex area. If you're unsure whether we cover your location, feel free to get in touch, and we'll confirm!
How long does it take for you to respond to an inquiry? ▼ We aim to respond to all inquiries within 24 Hour. If it’s urgent, please mention that when you contact us, and we’ll prioritize your request.
How long does it take to complete a repair? ▼ Repair times depend on the issue. Simple software fixes or minor repairs typically take a few hours, while more complex hardware repairs or replacements may take up to a week. We’ll provide an estimated completion time after assessing your device.
Do I need to book an appointment for repairs? ▼ Yes, we recommend booking an appointment to ensure we can dedicate the time to your repair. You can easily book online or email us to schedule
Do you offer same-day repairs? ▼ In some cases, we can offer same-day repairs, particularly for simple issues like software troubleshooting or minor hardware fixes. We’ll let you know if same-day service is available when you contact us.
Can you pick up and drop off my device for repairs? ▼ Yes! We offer pick-up and drop-off services for local customers. Just let us know when you schedule your repair, and we’ll arrange a convenient time to collect and return your device.
Do you use original parts for repairs? ▼ Whenever possible, we use high-quality, original parts for repairs. If original parts are unavailable, we’ll provide alternatives of equivalent quality, and we always aim for the best possible performance and reliability.
What types of payment do you accept? ▼ We accept a variety of payment methods, including bank transfers, PayPal, cash, etc. We’ll provide an invoice and detailed breakdown of the costs once the repair is complete.
What is the difference between WIFI 5 and WIFI 6 ▼ WiFi 6 is the newer and faster version of WiFi. It provides better speeds, stronger signals, and improved performance, especially in homes with multiple devices. Unlike WiFi 5, which slows down when too many devices are connected, WiFi 6 can handle more devices at once without reducing speed. It also offers better security (WPA3) and lower latency, making it ideal for gaming, streaming, and smart home setups.
What is a mesh WiFi system, and how does it work? ▼ A mesh WiFi system replaces a single router with multiple nodes placed around your home. These nodes work together to create one strong, seamless WiFi network, eliminating dead zones and improving coverage in larger homes.
Do I still need a mesh system if I have a fast internet plan? ▼ Yes! A fast internet plan doesn’t always mean good WiFi. If your router struggles to cover your entire home, a mesh system spreads the signal more evenly, ensuring consistent speeds in every room.
Will a mesh WiFi system make my internet faster? ▼ A mesh system won’t increase your internet plan speed, but it will help deliver that speed more efficiently throughout your home. It reduces lag, prevents signal dropouts, and keeps speeds stable even when multiple devices are connected.
How many mesh nodes do I need for my home? ▼ Small home (1–2 bedrooms) – 2 nodes should be enough. Medium home (3–4 bedrooms) – 3 nodes recommended. Large home (5+ bedrooms / multiple floors) – 4+ nodes for full coverage.
Do mesh WiFi systems work with my existing internet provider? ▼ Yes! Mesh systems work with any ISP (Internet Service Provider). Just connect the main mesh unit to your existing modem/router, and it will enhance your WiFi coverage without changing your internet provider.
Do mesh WiFi systems work with my existing internet provider? ▼ No, most mesh systems only work with their own brand. If you mix brands, they may not communicate properly, leading to connection issues and weaker performance. It’s best to use the same brand and model for all your mesh nodes.
How do I know if I need a mesh WiFi system? ▼ If you experience WiFi dead zones, slow speeds in certain rooms, or buffering, a mesh system can help. It’s especially useful for large homes, multi-story houses, and homes with thick walls where a single router struggles to provide full coverage.
Is a mesh WiFi system better than a WiFi extender? ▼ Yes! A WiFi extender creates a separate network, which can cause delays and weaker speeds. A mesh system, on the other hand, creates one seamless network, so your devices always connect to the strongest signal without interruptions.
Can I add more mesh nodes later? ▼ Yes! Most mesh systems allow you to add more nodes if you need extra coverage. Just make sure they are compatible with your existing mesh setup.
What types of laptop and desktop repairs do you offer? ▼ We handle both hardware and software issues, from fixing broken screens and faulty keyboards to troubleshooting software errors, slow performance, and system crashes. We also perform hardware replacements, including hard drives, RAM, and other internal components.
How do I know if my device needs a diagnostic check? ▼ If your laptop or desktop is running slowly, having trouble starting, experiencing error messages, or behaving unexpectedly, it’s a good idea to get a diagnostic check. We’ll perform a thorough assessment to identify any underlying issues.
Can you reinstall or upgrade my operating system? ▼ Yes! Whether you need a fresh install of your current operating system or an upgrade to a newer version (like from Windows 10 to Windows 11), we’ll ensure it’s done properly to optimize your system’s performance.
What is an SSD and RAM upgrade, and how can it boost my device's performance? ▼ Upgrading your SSD (Solid-State Drive) and RAM (Random Access Memory) can significantly improve your device’s speed and responsiveness. An SSD offers faster data access than a traditional hard drive, and increasing RAM allows your system to run more programs simultaneously without slowing down.
How can I protect my device from viruses and malware? ▼ We offer virus and malware removal services to clean up any infections. Afterward, we can install or recommend antivirus software to help protect your device from future threats. We’ll also make sure your system is optimized for privacy and security.
What’s involved in security and privacy optimization? ▼ We can help secure your device by ensuring your firewall is activated, your system is updated, and your passwords are strong. We’ll also help you with privacy settings, such as limiting data sharing and ensuring your browsing history is protected.
Do you offer remote IT support? ▼ Yes, we provide remote IT support and assistance for any issues you may be facing. If you’re unable to bring your device in, we can troubleshoot and resolve problems via a remote connection.
Do you offer warranties on repairs? ▼ Yes, we offer warranties on the repairs and replacements we perform. The length of the warranty depends on the type of service, but we’re committed to ensuring the quality of our work.
